Supplier Quality Manual

Document FTQS 06 Rev 04

This document is also available as a pdf by contacting the Quality Department at Flexible Technology Ltd

1. INTRODUCTION

This document specifies minimum quality system requirements for suppliers of production goods and services procured to Flexible Technology Ltd (FTL).

2. SCOPE

This document applies to all Purchase orders placed for products or services that are directly incorporated into the finished customer product.

It also applies to all downstream sub-suppliers of products, processes or services in the supply chain.

If the supplier takes exception to any requirement in this document, they shall specify in writing prior to order acknowledgment.

If any requirements stated herein conflict with specific requirements required by the customer, then the purchase document(s) shall govern.

3. REQUIREMENTS

3.1 QUALITY SYSTEM AND ORGANIZATION

3.1.1        The supplier shall establish, implement and maintain a quality management system in order to ensure that products and services conform to specified requirements.

This includes the appointment of a management representative with responsibility and authority for ensuring that the requirements of this document and the Purchasing Terms and Conditions are implemented and maintained.

3.1.2        The supplier shall grant FTL, their customer, and any regulatory authorities a reasonable right of access to applicable areas of all facilities relevant to the supplied goods and services, and also any applicable documented information at any level of the supply chain.

The supplier shall provide personnel to support these activities, and this right of access will be in accordance with the Purchasing Terms and Conditions.

3.1.3        First Article Inspection (FAI) may be required prior to receiving approval to produce production quantities.

3.2 PURCHASE ORDER REVIEW

3.2.1       Each Purchase Order, drawing, or change notice shall be reviewed by the supplier to ensure that the requirements are adequately defined, documented and understood, and that the supplier has the capability to meet stated requirements.

Suppliers shall communicate requests for changes to drawings or specifications, or clarification of requirements as soon as they identify the need to do so

3.2.2       For all specifications and standards, the supplier shall comply with the revision in affect at the time the FTL purchase order is issued, unless otherwise specified on the Purchase Order.

3.3 CHANGES TO PROCESSES, PRODUCTS OR SERVICES

3.3.1        Any changes to processes, products or services, including changes to sub-suppliers or location of manufacture shall be communicated to FTL in order to obtain approval

3.4 DOCUMENTATION AND RECORD CONTROL

3.4.1       The supplier shall maintain a system which ensures that only current issues of documents and data are employed in the manufacture, verification, and acceptance of goods and services supplied to FTL This shall be available at all essential locations, and it shall be ensured that any obsolete documents are promptly removed.

3.4.2        Documented information relevant to the goods and services shall be retained for the life of the end product plus 10 years, or as otherwise specified in the Purchase Order and Purchasing Terms and Conditions.

3.5 PROCUREMENT

3.5.1       The supplier shall review their purchasing documents for adequacy of specified requirements prior to release.

The supplier shall select sources on the basis of their ability to meet specification requirements, including quality requirements.

Suppliers, including dealers and distributors, are responsible for ensuring that the applicable requirements are imposed on all their suppliers which provide product and services that directly contribute to the supplied products and services.

3.5.2       The supplier shall ensure that any procured material that does not conform to specified requirements is prevented from inadvertent use.

3.6 FTL-SUPPLIED ITEMS

3.6.1       The supplier shall verify, maintain, and control FTL material supplied for incorporation into the purchased goods.

Any such product that Is lost, damaged, or is otherwise unsuitable for use shall be recorded and reported to FTL’s purchasing manager.

3.7 PRODUCT IDENTIFICATION AND TRACEABILITY

3.7.1        Where appropriate, the supplier shall identify product during all stages of production and delivery.

When traceability is a specified requirement, individual product or batches shall have a unique identification.

Raw material certifications shall be maintained as supplier quality records.

Copies of material certifications related to supplied products shall be provided upon request.

3.8 PROCESS CONTROL

3.8.1       The supplier shall control the production processes that directly affect quality.

The supplier shall be responsible for all special processes including any such special process that he may choose to sub-contract. Personnel performing special processes shall be trained in those processes.

3.8.2        Where appropriate, the supplier shall institute suitable measures, including in-process and final inspections, tests, and other verification activities to ensure finished product meets specified requirements.

Suppliers shall maintain a route card or equivalent control mechanism that directs procedures appropriate for the control of quality and configuration through all stages of production.

Acceptance of product by FTL shall not be used as evidence of effective control of quality by the supplier, and shall not absolve the supplier of responsibility for acceptable products or preclude subsequent rejection by FTL customers.

3.8.3        If requested by FTL, suppliers shall provide test specimens for design approval, inspection/verification, investigating or auditing purposes.

3.9 PREVENTION AGAINST THE USE OF COUNTERFEIT PARTS

3.9.1        It is the responsibility of the Supplier to assure that no counterfeit goods are contained in the material delivered to FTL.

This may be achieved by implementing the recommendations provided by the Counterfeit Materiel Process Guide Book, published by the US Department of Navy, which is available online via the following link:

https://www.sc21.org.uk/wp-content/uploads/sites/23/2017/08/DON-Counterfeit-Materiel-Process-Guidebook_June17.pdf

3.10 INSPECTION, MEASURING AND TEST EQUIPMENT

3.10.1     Equipment, instruments, gages and fixtures employed in the manufacture, test, inspection and verification of goods and services shall be capable of the accuracy and precision necessary to ensure item compliance with the purchase requirements, and shall be traceable to established international or national measurement standards (e.g., BSI, NIST).

Procedures for periodic calibration, certification and maintenance of tools and equipment shall be established and followed.

3.11 MATERIAL HANDLING, STORAGE, PACKAGING AND DELIVERY

3.11.1     The supplier shall establish handling practices and employ packaging methods that prevent damage or deterioration of the product during internal processing and subsequent delivery to FTL, or to another location.

3.11.2     If a Certificate of Compliance is required, it shall include the part number and drawing revision, relevant specification number, purchase order number, quantity, date shipped, and manufacturer’s name and authorized representative signature.

The supplier shall be able to furnish information on their source of supply that could include items such as serial numbers, lot numbers, batch, date code and cure date.

3.12 CONTROL OF NONCONFORMING PRODUCT

3.12.1     The supplier shall control all material found to be non-conforming at any stage during the production process.

All disposition decisions that would result in non-conforming material being supplied to FTL must be forwarded to the FTL Purchasing manager for approval prior to shipment of material.

Immediate notification to FTL is required in the event that the product is deemed to be non-conforming after shipment.

3.12.2     Suppliers are expected to take timely corrective action to prevent the recurrence of any discrepancies brought to their attention by FTL. This may be in the form of an External Rejection Note (Document FTDS-02-07).

External Rejection Notes shall require timely investigation and root-cause corrective action analysis and must be completed in writing to be closed. Responses more than 90 days past due may result in suspension of new business.

3.12.3     If any deviations or nonconformities in the processes, products or services are identified, then FTL shall be informed as soon as practical.

Such goods and services shall not be used or supplied until FTL have given prior approval in writing.

4. ABBREVIATIONS

FTL     Flexible Technology Ltd

FAI      First Article Inspection